Refund Policy

Last updated October 8, 2026

D2S Technologies LLC, trading as KaraOkie, offers a 30-day money-back guarantee on the 1 Day Pass and 1 Month Pass.

30-day refund period

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date, including for a change of mind. This request period applies to both passes, even if the pass's access period has already ended.

Gift cards are final sale

KaraOkie gift cards are confirmed as final at checkout and are not eligible for refunds under this policy, except where applicable law requires otherwise. If a gift card purchase is refunded, any unredeemed codes from that order stop working. Redeemed gift passes work like any other pass.

How to request a refund

Payments and refunds are handled by our reseller and Merchant of Record, Paddle. Visit paddle.net to request a refund. Use the email address and order details from your purchase receipt so Paddle can locate your order.

Payment and consumer rights

Paddle processes approved refunds under its Refund Policy and Buyer Terms. Your bank or payment provider determines when the funds appear in your account. Nothing in this policy restricts any refund or consumer rights required by applicable law.

No automatic renewal

Both passes are one-time purchases, not recurring subscriptions. There is no renewal to cancel. To request a refund of a purchase, contact Paddle as described above.